Terms and Conditions

Last updated: October 8, 2026

Terms and Conditions

These Terms and Conditions govern your use of vivalacozy.com and purchases from VivaLaCozy, operated by NEOSTUFF - FZCO, a free zone company licensed in Dubai, United Arab Emirates (trade licence No. 26189). By using the store or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

Eligibility and accounts

You must have legal capacity to enter a contract in your jurisdiction. You are responsible for providing accurate information and for activity under your account. Keep account credentials confidential and tell us promptly about suspected unauthorized use.

Products and descriptions

We aim to present products, colors, dimensions, materials, and availability accurately. Screen settings, photography, handmade or natural variations, and supplier updates may cause minor differences. Images are illustrative, and package contents are limited to what the product description states.

Prices and taxes

Prices, currency, discounts, shipping charges, and applicable taxes are displayed before the order is submitted. Prices may change without notice, but a change will not affect an order we have already accepted. Import duties and local charges are handled as described in our Shipping Policy.

Orders and contract formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. We accept the order when we send a confirmation of acceptance or begin fulfillment, depending on the applicable checkout process.

We may reject or cancel an order for legitimate reasons, including unavailable stock, an obvious pricing or description error, inability to authorize payment, suspected fraud, shipping restrictions, or violation of these Terms. If payment has been captured for an order we cancel, we will refund it to the original payment method.

Payment

Available payment methods appear at checkout. You confirm that you are authorized to use the payment method and that the billing information is accurate. Payment processing is subject to the terms and checks of Shopify and the selected payment provider. See our Payment & Security page.

Shipping, risk, and ownership

We ship to supported destinations under our Shipping Policy. Delivery dates are estimates unless we expressly agree otherwise. Risk of loss transfers as required by applicable law; nothing in these Terms changes mandatory consumer protections.

Cancellations, returns, and refunds

Cancellation requests are handled under our Cancellation Policy. Returns, defective or incorrect goods, exchanges, and refunds are handled under our Returns and Refunds Policy. Any non-waivable rights under applicable consumer law remain available.

Acceptable use

You may use the store only for lawful personal or business shopping purposes. You must not interfere with store security or operation; introduce malicious code; scrape or access the store in a manner that unreasonably burdens it; impersonate another person; use stolen payment details; infringe intellectual-property or privacy rights; or use the store for fraudulent or unlawful activity.

Intellectual property

The store design, text, graphics, logos, photographs, and other content owned by VivaLaCozy or its licensors are protected by intellectual-property laws. You may view and use the store for its intended purpose. No other license is granted, and content may not be reproduced or commercially exploited without permission, except as allowed by law.

Third-party services and links

The store relies on third-party services such as Shopify, payment providers, suppliers, and carriers. Links to third-party websites are provided for convenience. We are not responsible for third-party content or services, although this does not limit responsibility that cannot be excluded by law.

Disclaimers

To the extent permitted by law, the store is provided on an "as available" basis. We do not promise uninterrupted or error-free access. Product-specific warranties and mandatory statutory guarantees remain unaffected. Additional information appears in our Disclaimer.

Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or other liability protected by mandatory law. To the maximum extent permitted by law, VivaLaCozy is not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. For claims relating to a product order, our aggregate liability will not exceed the amount paid for that order, except where applicable law requires otherwise.

Indemnity

Where permitted by law, you agree to be responsible for losses arising from your unlawful use of the store or material breach of these Terms. This provision does not apply to ordinary consumer use or reduce mandatory consumer rights.

Changes and availability

We may update the store and these Terms. Changes apply from the date posted and do not retroactively change an accepted order unless required by law or agreed with you. We may suspend or discontinue store features where reasonably necessary.

Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, without depriving consumers of mandatory protections available in their country of residence. Please contact us first so we can try to resolve any concern. Courts or consumer authorities may have jurisdiction as provided by applicable law.

Severability and waiver

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right.

Contact

NEOSTUFF - FZCO, operating as VivaLaCozy
Trade licence No. 26189, issued by the Dubai Integrated Economic Zones Authority
Registered office: Premises 26189-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@vivalacozy.com
Phone: +971 58 595 6007