Privacy policy

Last updated: October 8, 2026

Privacy Policy

This Privacy Policy explains how NEOSTUFF - FZCO, operating as VivaLaCozy ("VivaLaCozy", "we", "us"), collects, uses, discloses, and protects personal information when you visit vivalacozy.com, contact us, create an account, or place an order.

Information we collect

• Contact and account information: name, email address, telephone number, billing and shipping addresses, and account credentials.
• Order information: products ordered, order value, currency, discounts, delivery instructions, returns, refunds, and customer-service communications.
• Payment information: payment status, payment method, and transaction identifiers. Complete card details are processed by Shopify and payment providers and are not stored by us.
• Device and usage information: IP address, browser and device information, cookie identifiers, pages viewed, referring pages, interactions with the store, and approximate location derived from IP address.
• Information you provide: messages, reviews, survey responses, photographs submitted with a claim, and marketing preferences.

How we use information

We use personal information to process payments; accept, fulfill, ship, and track orders; provide returns, refunds, and customer support; maintain accounts; detect and prevent fraud or misuse; secure and improve the store; measure store performance; comply with tax, accounting, legal, and regulatory obligations; and send marketing communications where permitted by law and according to your choices.

How we disclose information

We disclose information only as reasonably needed for the purposes above, including to:

• Shopify, which hosts the store and provides commerce, checkout, analytics, fraud-prevention, and related services;
• payment processors, banks, and fraud-prevention providers;
• DSers and product suppliers that fulfill orders, including suppliers on third-party marketplaces;
• carriers, customs authorities, and delivery partners;
• technology, analytics, customer-support, communications, and professional-service providers;
• government authorities or other parties when required by law or necessary to protect rights, safety, and the integrity of the store; and
• a buyer or successor in connection with a merger, financing, reorganization, or sale of the business.

We do not disclose personal information to third parties for money. Some analytics or advertising activities may be treated as "sale", "sharing", or targeted advertising under certain privacy laws. Where required, you may opt out using the store’s privacy choices or by contacting us.

International processing

We operate from the United Arab Emirates and use service providers and fulfillment partners in other countries, including Shopify’s global infrastructure and suppliers in China. Your information may therefore be processed outside your country. Where required, we use contractual or other lawful safeguards for international transfers.

Cookies and similar technologies

We and our service providers use cookies and similar technologies needed to operate checkout, remember preferences, keep the store secure, understand performance, and, where enabled and permitted, personalize marketing. You can manage non-essential tracking through the cookie or privacy controls shown on the store and through your browser. Blocking required cookies may prevent some store features from working.

Marketing

We send promotional email or other marketing only as allowed by applicable law. You can unsubscribe through the link in a marketing message or contact us. You may still receive non-marketing messages about orders, accounts, security, or customer service.

Retention

We retain personal information for as long as reasonably necessary for the purposes described here, including to complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and applicable law.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, withdraw consent, object to certain processing, or opt out of targeted advertising or certain disclosures. You may also have the right to appeal a decision or complain to your local data-protection authority. These rights can be subject to legal exceptions.

To make a request, email info@vivalacozy.com. We may need to verify your identity and authority before completing the request. Authorized agents may submit requests where permitted by law.

Children

The store is intended for adults and is not directed to children. We do not knowingly collect personal information from children below the age at which parental consent is required in their jurisdiction. Contact us if you believe a child has provided information to us.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure.

Third-party links

The store may link to websites or services we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect changes in our practices, services, or legal requirements. The revised version will be posted here with a new "Last updated" date.

Contact us

NEOSTUFF - FZCO, operating as VivaLaCozy
Trade licence No. 26189, issued by the Dubai Integrated Economic Zones Authority
Registered office: Premises 26189-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@vivalacozy.com
Phone: +971 58 595 6007