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Payment & Security
Last updated: September 26, 2026
Payment & Security
Accepted payment methods
The payment methods currently available for your location are displayed at checkout. Availability can vary by country, device, currency, and the payment services enabled in our store. We do not guarantee that every payment method will be available for every order.
Currency and charges
Product prices and the order total are shown before you place the order. Your bank or payment provider may apply currency-conversion or international-transaction fees; those charges are set by the provider and are not collected by VivaLaCozy.
Payment processing
Payments are processed through Shopify and the payment provider selected at checkout. VivaLaCozy does not receive or store your complete card number or card security code. Payment providers may perform authorization, fraud-prevention, or identity checks before approving a transaction.
An authorization or pending charge may appear before an order is confirmed. If a payment is declined or an order is cancelled, the time needed to release a pending authorization is determined by your bank or payment provider.
Order verification
We may contact you to verify order or payment details when reasonably necessary to prevent fraud or correct an error. We may refuse or cancel an order if payment cannot be authorized, fraud is suspected, or the information provided is materially incomplete or inaccurate. Any captured payment for a cancelled order will be refunded to the original payment method.
Keeping your information safe
The store uses encrypted connections and Shopify’s checkout security controls. No online service can promise absolute security, so please use a trusted device and contact us promptly if you believe a payment connected with your order was unauthorized.
Contact
VivaLaCozy is operated by NEOSTUFF - FZCO (trade licence No. 26189, Dubai, United Arab Emirates).
Email: info@vivalacozy.com
Phone: +971 58 595 6007