THIS SHIPPING POLICY IS ONLY FOR USA ORDER.
Processing time:
100% of orders are shipped within 1-2 business day. Orders placed over the weekend are dispatched on Mondays.
Shipping time:
Standard Shipping: We usually deliver orders within 5-9 business days. (MONDAY - FRIDAY)* (in regular seasons)
Order Tracking:
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email. You can also track your order by calling our order helpline +971 58 595 6007 or emailing info@vivalacozy.com
Delivery Costs:
We offer Free Delivery on All Order
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Conzuri) at the customer’s expense. The expense includes shipping costs incurred; this amount will be deducted from the total of the order to be refunded.
Our Carriers
We use the USPS to deliver the product.
UPON RECEIPT OF YOUR ORDER
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign “Damaged” then contact us on the day of delivery.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@vivalacozy.com.
BANK HOLIDAYS
We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
Address:
VivaLaCozy
IFZA Business Park, Building A1, 26189-001, Dubai DU, United Arab Emirates
Phone: +971 58 595 6007
Email: info@vivalacozy.com
For Any Questions, You Can Easily Contact Us.
Support: We are Available 24/7