FAQ's

Q. Where do you ship?
We currently ship in the United States.

 

 Q. Do you deliver outside of the United States?
No sorry, currently we only deliver within the United States.

 

Q. How long does it typically take for your products to be despatched?

Usually within 48 hours of processing your order.

 

Q. How long does it typically take for my purchase to arrive once it’s dispatched?

Usually 5-9 business days, however, some larger items can take longer.

Q. Are All Your products Actually Held In Stock?

Yes all Products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery. 

Q. Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.

 

Q. Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

 

Q. I’m unable to complete my order on the Website. What do I do?
Please contact customer care at +971 58 595 6007

or info@vivalacozy.com. We’ll be happy to assist you.

 

 

Q. HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.

 

Q. How much does the delivery cost?

We offer Free Delivery on All Order

 

Q. Can I exchange or returns an item?
We do accept exchanges and they follow the same conditions as returns.

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.

Q. What is the status of my order?

To see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 5-9 business days and you will receive an email confirmation to the email address provided.

 

Q. How do I cancel my order?

If you wish to cancel your order please notify us by email at info@vivalacozy.com,  we are able to accept cancellations at any time before the order has been dispatched.

Please include the following details:

1. Your Name
2. Your Order Number
3. Reason for cancellation
4. Payment Method
5. The refund will be applied directly to your debit/credit card or PayPal account. 

Q. How do I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.