Shipping policy

Last updated: October 8, 2026

Where we ship

VivaLaCozy currently accepts orders for delivery to the destinations enabled at checkout. As of the date above, these are: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Shipping availability can vary by product and may change as supplier routes change. The address check at checkout is the final confirmation that an item can be delivered to your destination.

Processing and transit times

Orders are processed (prepared and handed to the carrier) in 1–3 business days. Transit time is counted in business days (Monday–Friday) after dispatch. Estimated delivery times for standard shipping are:

These estimates run from the business day after your order is placed. The same estimates are used wherever our products are listed, including Google. Any more specific estimate shown at checkout or in the shipping confirmation applies to that order. Delivery dates are estimates, not guarantees.

Delays may occur during holidays, severe weather, carrier disruptions, or customs clearance. If an item becomes unavailable, we will contact you and offer a replacement or a refund.

Where orders ship from

All orders ship from our suppliers' warehouses in China; nothing is shipped from our registered office in Dubai. Items in the same order may be fulfilled by different suppliers and can arrive in separate parcels at different times.

Shipping cost

Standard shipping is currently free for orders to supported destinations. If an optional faster service or another charge is available, its price will be shown before you place the order.

Tracking

When tracking is available, we will email you a tracking number after dispatch. Tracking information can take 2–5 days to begin updating. Some parcels may change carriers during international transit.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price and are the customer’s responsibility.

Address changes and delivery problems

Contact us as soon as possible if the delivery address is incorrect. We can normally request a change only within 12 hours of purchase and before processing begins. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the recipient did not collect it, reasonable reshipping or return costs may be deducted from the refund where permitted by law.

If tracking shows delivery but you cannot locate the parcel, check with household members, neighbors, and the carrier, then contact us promptly. If a parcel arrives damaged, keep the product and packaging and send us photographs so we can help.

Returns

Returns are sent to our returns address in China, and return postage for change-of-mind returns is paid by you. See our Returns and Refunds Policy.

Contact

VivaLaCozy is operated by NEOSTUFF - FZCO, a free zone company licensed in Dubai, United Arab Emirates (trade licence No. 26189, issued by the Dubai Integrated Economic Zones Authority).
Registered office: Premises 26189-001, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@vivalacozy.com
Phone: +971 58 595 6007

Our Dubai address is the company's registered office, not a shop, showroom or warehouse, so we can't accept visits, deliveries or returns there. Orders ship from our suppliers' warehouses in China, and returns go to our returns address in China.