Shipping policy

SHIPPING POLICY

Last updated: September 26, 2026

SHIPPING POLICY
WHERE WE SHIP

VivaLaCozy currently accepts orders for delivery to the destinations enabled at checkout. As of the date above, these are: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Shipping availability can vary by product and may change as supplier routes change. The address check at checkout is the final confirmation that an item can be delivered to your destination.

PROCESSING AND TRANSIT TIMES

Orders are normally processed in 1–3 business days. Estimated standard transit time is 4–25 business days after processing, so the estimated total delivery time is 5–28 business days from order placement. The range is intentionally broad because the actual route depends on the product, destination, supplier, carrier, and customs processing. Any more specific estimate shown at checkout or in the shipping confirmation applies to that order but remains an estimate, not a guaranteed delivery date.

Delays may occur during holidays, severe weather, carrier disruptions, or customs clearance. If an item becomes unavailable, we will contact you and offer a replacement or a refund.

FULFILLMENT ORIGIN AND SPLIT SHIPMENTS

Products are fulfilled by international supplier facilities, primarily in China. Items in the same order may be fulfilled by different suppliers and can arrive in separate parcels at different times.

SHIPPING COST

Standard shipping is currently free for orders to supported destinations. If an optional faster service or another charge is available, its price will be shown before you place the order.

TRACKING

When tracking is available, we will email you a tracking number after dispatch. Tracking information can take 2–5 days to begin updating. Some parcels may change carriers during international transit.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price and are the customer’s responsibility.

ADDRESS CHANGES AND DELIVERY PROBLEMS

Contact us as soon as possible if the delivery address is incorrect. We can normally request a change only within 12 hours of purchase and before processing begins. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the recipient did not collect it, reasonable reshipping or return costs may be deducted from the refund where permitted by law.

If tracking shows delivery but you cannot locate the parcel, check with household members, neighbors, and the carrier, then contact us promptly. If a parcel arrives damaged, keep the product and packaging and send us photographs so we can help.

CONTACT

VivaLaCozy is operated by Neostuff FZCO.
IFZA Business Park, Building A1, 26189-001, Dubai, United Arab Emirates
Email: info@vivalacozy.com
Phone: +971 58 595 6007